SHARED TRANSFER

Boarding at Airports

1. Customers must see our staff at the “Bell Travel Service” sign board on Level 1 near Gate Number 8.
2. Customers must show a service voucher or a confirmation email to our staff in order to receive tickets and baggage tags before boarding. Otherwise, passport or I.D. with the same name must be presented. We reserve the rights to not allow individuals with different names from the booking on board.
3. Boarding will generally start 15 minutes before departure time.
4. Be sure to book the Coach departure time (recommended at least 1.5 hours after your estimate time of arrival, ETA) which will give you time in order to pick-up your checked baggage, get visa, pass immigration and clear customs.
5. If you miss the Coach, your ticket/booking is expired and cannot be used for the next Coach.
6. In case of flight delay, our staff will arrange the next available coach for you (only when ETA is at least 1.5 hours away from the booked coach) except for the last Coach Departure time. If there are no available seats, you will have to find an alternative transfer at your own expense. The ticket/booking is, however, not refundable.
   If your ETA is less than 1.5 hours away from your booked coach, your booking is expired.

Boarding at Bell Office or Pick-up from Hotel

1. For customers whose hotels are not in the service area or prefer to board the coach at the Bangkok or Pattaya Bell Office, the boarding will generally start 15 minutes before departure time.
2. The confirmation email or voucher must be presented to our staff in order to issue tickets and baggage tags before traveling with Bell and RRC. Otherwise, passport or I.D. with the same name must be presented. We reserve the rights to not allow individuals with different names from the booking on board.
3. For customers who use the Pick-Up Service, the Pick–Up time from the hotel will be given to you in the confirmation email and the Service Voucher.
4. The pick-up time at hotel is estimated so that our vans may arrive at the hotel 10 to 30 minutes earlier or later than the designated pick-up time depending on traffic. Therefore, please wait for our staff in the lobby during those times or leave a message with the hotel’s reception on where to find you. Calling our office to ask for the status of the van is strongly recommended.
5. Providing the same names as the hotel check-in names would aid and facilitate our staff to contact you through the hotel’s reception if our staff is unable to find you in the hotel lobby.
6. This is a shared transfer, which means all customers share the scheduled coach with other customers so you must be ready for pick-up by the designated pick-up time.
7. Bell will do our best to adhere to our schedule for the benefit of all our customers. If the Bell Staff is unable to find you or if you are not ready to leave the hotel, our staff reserves the right to leave the hotel if they feel that the wait time will have an effect on the schedules of other customers. Bell Travel Service is not liable for any liabilities or consequences if this should occur. You will have to find other transportation to board the Coach at the Bell Office at your own expense.
8. If you miss the Coach, that ticket/booking is expired and cannot be used for the next coach.
9. Customers should call the Bell Office to check the status of our vans if it does not arrive on time. If there are any changes to the pick-up time, the Bell staff will contact you directly through the given mobile phone number (only registered in Thailand) or your email.

1. All cancelled bookings/tickets will not be refunded and cannot be used for other customers’ bookings.
2. However, all bookings/tickets can be amended on date & time or from & to location of the same customers’ names only, changing route is not permitted. The change/amendment must be done at least 2 days prior to your departure/service date.
   - If you book via the website, you can change/amend via the website at “Search Booking” menu by entering your booking number and the email used for that booking. There will be no change/amendment fee.
   - E-mail us at reservation@belltravelservice.com with your booking number or details with your new plan at least 3 days in advance and our staff will change it for you but there will be a change/amendment fee
   of 30 THB/person.
   - Change/amend your booking at our counter with a change/amendment fee of 30 THB/person.
3. If the new fare is higher, you will have to pay the difference, but if the change has lower fare, Bell will not refund the difference.

1. Each passenger is allowed to have 1 checked bag with maximum weight of 20 kg. and 1 personal bag free of charge.
   
   • A small personal bag, not a carry-on with wheels, such as handbag or computer bag which can be put on overhead compartment. Due to the overhead compartment is very small if your personal bag does not fit, you have to put it on your lap. It must not bother a passenger next to you.
   • A bag or suitcase with maximum weight of 20 kg. It will be placed in a baggage compartment under the coach.
2. Extra/Oversized/Excess weight or bag is subject to extra fee as shown below: 

   Item	Weight (kilogram)	Fee (Baht)
   Bag	less than 20 kg.	20
   Bag	21-30 kg.	50
   Baby Stroller	Small size	50
   Baby Stroller	Big size	100
   Bag, Golf bag (regular size)	31-50 kg.	100
   Bag	51-80 kg.	150
   Bag, Bicycle, Golf bag (big size), TV set	81-100 kg.	200
   Surfboard		300

3. All items must be folded and properly packed in a box or bag in order to avoid any damage during your journey.
4. The baggage fees cover transportation costs only and do not include baggage insurance in case of damage or lost. We advise that passenger purchases appropriate insurances to protect your baggage from any mishaps that may occur.
5. For every fee payment, we will provide a receipt and a tag for your bag. If any of our staff or team members fails to do so, you may send your complaints to suggestion@belltravelservice.com
6. If any passenger fails to pay the fee for extra bag or oversize/overweight bag, we reserve the right to not bring that baggage on board.
7. All baggage must be clearly labeled with the owner's name and destination address. 
8. Bell Travel Service advises that the following items not be included in baggage. They should be carried and kept with you at all time. We will not accept any liabilities for damages or loss of these items:
   • Cash and/or cash equivalent
   • Jewelry, antiques or similar valuable items
   • Any fragile items (e.g. glassware)
   • Electrical or electronic components (e.g. camera, mobile phone, laptop).
9. Our Bell Travel Service staff will offer to help customer carry and lift your baggage up and down our vehicle and they will do their best to handle all baggage with the best possible care. If you are afraid that harm will be done to your baggage, please inform our staff not to help with the baggage. All bags will be piled on top of each other in the compartment as we have limited space for baggage. Therefore, the customer’s baggage is carried entirely at your own risk and Bell Travel Service accepts no responsibility for any losses and/or damages. The customer is therefore advised to carry travel insurance to insure your property. 

1. All kinds of animals are not allowed on board except for assistance dogs.
2. There are possibilities that our Coaches are late from their departures and result in late arrivals. Please make sure that you have ample time for late departures and/or bad traffic along the way which will result in late arrival at your destination. Bell is not liable for any missed flights, trips, and/or activities.
3. Bell Travel Service vehicles are insured for passengers and third party claims as required by the Thai laws. The insurance covers a maximum of 100,000/person in case of medication expense or death or losses of your bodily organs. All customers acknowledge and accept Bell’s insurance coverage while purchasing/booking their tickets. Bell strongly recommends all customers purchase travel insurance to cover any expenses on injuries, losses or damages up to their satisfaction.
4. Smoking and the drinking of alcoholic beverages are not permitted while traveling on Bell Travel Service’s and/or Roong Reuang Coach’s vehicles. Bell staff reserves the rights prohibit drunk or misbehaving customers on board if our staff feels that these customers will disturb others.
5. It is required by law that all passengers must fasten their seat belts while travelling on all public transportation. Otherwise, they can be subject to 5,000 THB fine.
6. Bell does not supply baby seats or child booster seats for children. You can have your child sit on your lap with the seat belt fastened over your child.
7. Bell Travel Service will do our best to supply all passengers with optimal comfort and convenience while traveling to your destination. However, Bell Travel Service is not responsible for any liabilities occurring beyond our control, such as accidents causing delays to the vehicle, restricted vehicular access, exceptional or severe weather conditions, compliance with requests of the police, deaths and accidents on the road, unforeseen traffic delays, any actions by third parties, problems caused by other customers, impediments such as being held or delayed by a police officer, government official, or any other circumstances that may affect the passenger’s schedules and safety.
8. Bell is not liable for any consequences that may occur if customers fail to follow the Bell Travel Service’s Terms & Conditions.

1. Select your departure city, your destination city, your departure Date and number of seats required then click “Next” button
2. It will show all available trips on that day for you to choose. Once you select a departure time that suits your plan, click “Next” button.
3. This page requires you to choose your pick-up location and drop-off location from the box with dots.
4. Next page, it requires all passengers’ names, nationality and contact number only registered in Thailand. If you are a repeated customer, you can enter your email address used purchase ticket last time to retrieve your information.
5. Last page requires “Contact Details” of a passenger or a contact person. Make sure you enter the correct email address to receive the confirmation email. After you have checked all information and fare, there are “Remarks”, “Cancellation” and “Terms & Conditions” for you to review before proceed your payment.
6. Once you click “Process Payment”, it will lead you to K-Payment Gateway which requires your credit card information. If your payment is successful, the page will show the booking confirmation.

Important Notes:

• For successful booking, a confirmation letter along with service voucher will be sent to you by ticket@bellticket.com so please kindly check your Spam or Junk folder as well.
• You are given 15 minutes once you start booking via the website until you complete all the information and another 15 minutes to complete your payment pay by credit card. If your booking is not finished within the given time, you will have to start your booking over again. Even though you have not yet paid but your selected seats will be held for approximately 15 minutes. This, however, does not mean that your booking was successful. If you prefer the same seats you have chosen before, you must wait.
• For customers who requested pick-up service from hotels, you need to purchase your ticket(s) in advance.
• For customers who will board a coach at the Terminal, you can either purchase the ticket in advance or purchase at the Terminal before the departure time.
• We require at least 12 hours in advance in order book any coach online via website. Aside from the first departure of each location, the booking can be done before 5 PM (local time) of the previous day.
• We need your full name as shown in your passport or the check-in name with your hotel. This will be used to verify your identity before travelling with us. It is also used to locate you when our staff cannot find you at the pick-up point.
• Local mobile phone numbers are strongly recommended to provide to us when booking. This is useful when we need to contact you in case of any changes.
• Please be advised that a shared transfer is when customers share transportation with others. We can, however, arrange for private transfer see “Private Transfer” menu.

Only some routes that operated by Bell Travel Service will have pick-up and drop-off services. Our vans will pick up and drop off customers from hotel lobbies in both Bangkok and Pattaya cities.

In addition, Pick-up and Drop-off locations beyond our local service area may be subjected to additional costs. Those hotels are the ones in Charoenanakorn area (for Bangkok) and Na Jomtien (for Pattaya).

However, there are many hotels, condominiums and apartments both in the cities of Bangkok and Pattaya that we are unable to provide a pick-up or drop-off service because of the following reasons:

1. The location might be located on a small road that our vans cannot access.
2. The location might be too far or too complicated for our vans to travel to.
3. The location might not have a lobby, reception area, or lounge for our staff to look for customers which may cause both parties to be unable to locate one another.
4. The location might not have parking spaces for our van to park in order to pick-up or drop-off. This will block traffic.